The World of
Provision of 4G/5G internet services for high-speed connectivity
Setup and management of internal network infrastructure
Setup and management of guest network infrastructure
Implementation of network and endpoint security measures
Installation of dedicated fiber connections for maximum speed
Provision of broadband/coax internet solutions
Optimization of network performance for efficiency
Intelligent routing for efficient data traffic management
Firewall deployment and management
Trouble ticket creation system setup
Awareness training programs for staff on cybersecurity best practices.
Penetration testing to identify and address vulnerabilities
Management of firewall services to protect network infrastructure
Implementation of data protection measures to safeguard sensitive information
Ensure compliance with industry standards and regulations
Deployment of intrusion prevention systems to detect and block threats
Provision of email security solutions to protect against email-based threats
Conduct phishing simulations to educate staff on recognizing phishing attempts
Virtual CISO services for expert security leadership and strategy
Implementation of Zero-Trust Framework to enhance security posture
Provision of web conferencing solutions for virtual meetings and webinars.
Integration of CRM systems with other tools
Implementation of text/SMS messaging services
Deployment of voice services for high-quality calls and communication
Provision of collaboration tools to enhance team productivity and communication
Create AI chatbots for online guest interactions with customizable responses
Develop and train virtual AI concierge services
Use machine learning to set room prices dynamically to maximize revenue
Use machine learning to optimize inventory
Automate responses to guest reviews with a custom tone of voice
Analyze online guest feedback using AI and provide monthly reports
Generate marketing content with AI
Develop AI-driven voice response systems for inquiries and bookings
Digitize onboarding and training material
Digitize opening and closing duties, increase team efficiency
Knowledge assessment: Courses, Quizzes, Flashcards
Build a digital library: Use your menu to create an online collection of all information about beverage and food products for easy reference
Provide online certifications and beverage brand educational content
Record video tutorials in professional, mobile or POV format
Implementation of the Opening Reservation System (ORS)
Restaurant and Bar full service openings by EAG team member using ORS
Allows guests to book reservations for test meals
Enables hosts to check guests in for their reservation
Managed by opening EAG manager and the leadership team of F&B concept
Digital mobile menus accessible to guests for viewing test menus
Learning management software for opening team F&B training
Design and develop Augmented Reality (AR) bar coasters
Design and develop Augmented Reality (AR) menus
Design and develop Virtual Reality (VR) training programs
Design and develop Virtual Reality (VR) bartender POV video
Consultation for Apple Vision Pro (VR) strategy and development
AI-generated content for blogs and social media, with experienced blog writers editing and proofreading to ensure quality
Perform keyword analysis to find popular search terms in local markets
Optimize web pages to rank higher in search engine results
Run and manage ad campaigns across different online platforms
Manage advertising budgets efficiently
Increase the website's authority and relevance in search engines
Custom Website Development - Design and develop websites for hotels, restaurants, bar, clubs, lounges, beverage brands, commercial real estate complexes, etc.
Third Party Integrations - Connect platforms via API integration
Mobile App Development - Design and develop custom mobile apps for iOS and Android
White Label Software Development - Develop software based on your specific requirements (see examples)
Consultations for technology stack analysis
Strategic consultation and implementation of blockchain and NFT solutions
Standalone computer desktop app (Included)
No internet connection required
Android and IOs mobile app
Package the entire virtual experience into a user friendly app for both Android & IOs
Web link (included)
Can be easily shared and viewed by anyone, no additional plugins required
Embed code for website (included)
Can be easily embedded into any website
On Site Training (*Expenses not included)
Development of Activity Schedule/Calendar
Development of check—in/out procedures
Develop and Implement Safety and Security Protocols
Standardize opening, closing, and sidework duties
Conduct roleplay Mock Service sessions with team
Specification of all OS&E. (FF&E services available within design services scope).
OS&E can include: Linen and par levels | Sundries and par levels | Cabana Equipment and par levels
Provision of OS&E Material Cost Worksheet that includes vendor, item, recommended quantity, etc.
**Does not include the purchasing of the final package.
Definition of OS&E: “All loose equipment in Pool & Beach area necessary for providing services and operating the area, excluding furniture.”
Any other OS&E/FF&E approved by the owner
Produce an immersive virtual experience by creating 360º panoramic renderings per approved design development.
Views to be selected by designer and approved by owner.
Custom user interface design.
Embed plans, images, graphics, sounds and videos into the virtual environment. Designed to be viewed on any platform including computers, tablets and mobile devices.
Compatible with VR headsets.
Provision of high resolution visual renderings of the space per approved design development.
Views to be selected by designer and approved by owner.
Renderings to be used for marketing purposes and website.
Vignettes of close up details within the space to highlight mood/ambiance or branded specialty components. (Fee varies per specific detail)
On Site Training (*Expenses not included)
Deep dive into pool and beach operations
F&B and cabana service steps and script
Utilizing premium offerings to drive sales
Sundries/Merchandise setup and sales
F&B amenity planning and service
Elite guest appreciation programs
Incorporating guest appreciation into pool and beach service
Market Research of wage, local traffic, menu price, and competitive set.
Development of staffing model, including hourly and salaried employees.
Pro Forma generation, utilizing market research data.
Pro Forma review and refinement with owner/operator.
Analyze historical product sales mix for pricing opportunities and upcoming menu adjustments.
Perform full audit of all menus and beverage offerings by outlet in POS system.*
(*Expenses not included). Performed On-site
Document all discrepancies and issue recommendations for resolution.
Generate pricing recommendations for complete beverage inventory, taking into account property well pricing and local competitive prices.
Review for Kitchen Layout and Equipment
Schedules for functionality, industry standards, and adherence to design vision. Provide kitchen review with bullet point list of all recommendations/comments. Provide specifications for any newly recommended equipment.
**Does not include CAD drawings or diagrams.
Planning and Layout of Kitchen Equipment for functionality, industry standards, and adherence to design vision in keeping with food menu.
Provide kitchen review with bullet point list of all recommendations/comments. Provide specifications and cutsheets for kitchen equipment.
Review for Bar Layout and Equipment
Schedules for functionality, industry standards, and adherence to design vision. Provide bar review within 72 hours of receipt, in bullet point list of all recommendations/comments.
Provide specifications for all newly recommended equipment.
**Does not include CAD drawings or diagrams.
On-Site Training (*expenses not included)
Managerial and Supervisory level training
Review and implement employee development best practices
Review and implement communication and guest engagement best practices
Set pre-shift and departmental meeting schedules
Setting daily/weekly/monthly goals
Set methods for inter-departmental communication & outline departmental goals Full staff training on operational processes.
Train the trainer developmental program.
Develop and Implement lineup and pre-shift meeting process.
Implement sales initiatives and tracking process.
EAG-provided Subject Matter Experts to lead Front-of-House, Recreation Services, Valet, Bell Services, Children’s Programming, Banquets & Events On-Site Training (*expenses not included)
Implement fundamental Sequence of Service.
Review and revise all current procedures for efficiency and effectiveness.
Develop and implement SOPs and job descriptions.
Standardize opening, closing, and sidework duties.
Develop and implement safety standards.
On-Site Training (*expenses not included)
5-Star Service Philosophy
Understanding anticipatory service
Create steps of service to uphold Forbes 5-Star standards
On-Site Training (*expenses not included)
Service Excellence class focusing on the psychology behind hospitality.
Enables the team to maximize their potential to deliver excellent guest experiences through the art of storytelling.
Suitable for both hourly and leadership team members in all disciplines.
Up to two 3-4 hour sessions (1 morning, 1 afternoon, in same day).
Lecture style format in a large group setting, including full visual presentation. Question & Answer session with entire audience following each session.
Optional Leadership discussion session.
Social Media launch plan and execution leading up to opening and immediately after.
Coordination to establish and set up social media accounts.
Creation of pre-opening content.
Promotional Collateral for the outlet.
Specific items to be selected by Owner and developed for approval.
Coasters, Pens, Gift Card/holders, Cards, Napkins, Email banners/ signature, check presenters, etc.
Up to two (2) Rounds of Revisions on All Pieces.
Prior to FF&E installation, will provide stylization concept direction in keeping with design.
Designer will assist owner in creating stylization budget.
Upon approval of concept, designer will source accessories and stylization décor. After FF&E installation (by others), designer will provide a (2) day stylization visit to source accessories locally and set and stylize interior.
After stylization, designer will provide digital Look Book denoting accessory & artifact images, quantities, and placement location for all areas of scope.
Optional bound Look Book can be provided as a reimbursable expense.
Provide art narrative for the concept in keeping with overall conceptual story of the venue.
Upon approval of art narrative, will provide design intent art specifications.
Will work with one or multiple art consultants and artists to source art and artifacts in keeping with owner provided budget.
Coordination of art with overall design and detailing to ensure fit and intent are maintained through execution.
Designer will be present on site at time of art installation (by others).
Optional trip in conjunction with lighting designer to set and stage lighting for art.
Create signage plan for specialty signage.
Provide design intent and material specifications for specialty signage and wayfinding signage in keeping with the brand voice.
Coordinate with signage vendor to execute design intent in keeping with budget. Provide signage vendor with all necessary file formats of the logo for signage if EAG designed.
Review and approve all shop drawings, finish samples, mockups, and specialty signage plans (not responsible for wayfinding or code-related signage placement).
Specification of all OS&E.
Definition of OS&E: “All loose equipment in the restaurant necessary for providing services and operating the restaurant that does not include furniture and built-in fixtures.”
OS&E can include: Chinaware | Glassware | Silver & Flatware | Kitchen equipment & supplies | Bar / Beverage equipment & supplies | Any other OS&E approved by the owner
Provision of OS&E Material Cost Worksheet that includes vendor, item, quantity, etc. OS&E Specifications for table top programming & branded specialty items such as coasters.
**Does not include the purchasing of the OS&E package.
Design intent for uniforms per brand voice, including bartender, host, and Front of House support staff, and waitstaff uniforms.
Specification & design of specialty branded items to align with brand concept & voice.
Uniform guidelines and sourcing information.
Creation of Signature cocktail recipes and names.
Fully-developed use record for Signature Drink Menu.
Research and development of wine and beer programs.
Creation of order guide, detailing all product needed to execute cocktail, wine, and beer programs.
Crafted menu of food offerings based on kitchen equipment provisions.
Working with equipment, to develop achievable food options.
Work with chef on food menu and verbiage that reflect the overall brand concept. Fully-developed use record for food menu.
Planning and layout of bar equipment.
Bar equipment cutsheets and specifications.
Upon commencement of construction, designer shall provide construction administration services relative to designer’s scope of services as described below:
Answer questions that may arise during contractor and/or vendors preparation of bids.
Evaluate value-engineering options proposed by the contractor and/or vendor.
At the client’s request, make monthly site visits to observe progress and quality of work.
Review special finishes and final placement of furnishings and fixtures.
Review contractor’s product submittals and shop drawings.
Answer applicable RFIs from contractor.
At the client’s request, perform final walk through and provide punch list of completed areas of work.
Designer shall provide FF&E specifications for furniture, decorative lighting, and fabrics. (Refer to Styling Services for Art & Artifacts Specification options).
Designer shall provide client with digital FF&E Specification manuals. Upon client request, 1-3 physical specification books can be obtained with fabric samples included.
Designer shall provide (1) set of physical material finish and fabric boards for each space upon client request.
Construction administration scope includes the review of FF&E shop drawings, decorative lighting shop drawings, finish approvals, and fabric CFA approvals.
Upon the approved design development phase, designer shall further refine and finalize all interior design schemes and further develop finish material and specifications.
Designer shall provide contract documents in accordance with industry standards for bidding and construction purposes. Documentation shall convey interior design intent only, not means and methods of construction.
Designer to provide door design intent and coordinate with architect. Documentation to include millwork design and detailing.
Schedules to be provided include: Schedule of materials | Decorative hardware | Plumbing fixtures | Bath accessories
Upon approval of prior schematic design phase by client and/or brand, designer shall commence the design through design development phase.
Drawings to include plans, elevations, design intent sections, and RCP design (not inclusive of architectural lighting).
Provide a digital presentation in loose format that would include: plans, reflected ceiling design intent, elevations, material & finish selections, and design direction for millwork, decorative hardware, & doors.
Loose presentation of all finishes and fabrics to be presented to owner and/or for approval
Upon approval of prior conceptual design phase by client, designer shall commence the design to a schematic level.
Provide a schematic digital presentation which incorporates any client provided revisions during the concept design phase.
This presentation would include: plans, reflected ceiling design intent, elevations, material selections, finish selections, fabric palette, and key FF&E/decorative lighting design intent.
Provide a virtual or on-site digital presentation to obtain initial comments and/or approvals.
Provide preliminary space planning and furniture layout.
Program and schedule confirmation with client for all subsequent deliverable issuances.
Develop initial conceptual design for all areas within project scope.
Develop conceptual design and general finish and material selections.
Demonstrate preliminary vision through mood imagery, sketches, visuals, etc. Provide a virtual or on-site digital presentation to obtain initial comments and/or approvals.
This phase entails general spatial layout and programmatic planning. Work with owner to develop program for space/property.
Provide style direction and graphic design for menu.
Develop digital templates for menus (breakfast, lunch, dinner, beverage, dessert).
Provide format and material specifications for menu design including paper stock & supplier.
Provide all associated files for menu templates.
Up to two (2) Rounds of Revisions on All Pieces.
Develop professional logo for the concept created. Provide all needed digital file formats. Logo design, coloration and components to be included within the brand guideline deck.
Up to two (2) rounds of revisions on all pieces.
Develop overall concept narrative for the project.
Provide direction of brand voice through imagery and concept deck.
Create visual brand language, including fonts, colors, type hierarchy, and graphics within the brand guideline deck.
Using market research and comparative data, develop up to (5) naming options.
Provide a brief narrative (2-3 sentences) of the background and significance of the
name and highlight of the proposed concept.
Upon approval of name, provide full name with taglines
Research on competitive set in project market. Determine plan for successful
concept within niche market.
Optional trip to provide market research component in person. (Daily rate +
reimbursable expenses)
